Refund and Cancellation Policy for Trust Donations
Refund and Cancellation Policy for Trust Donations
1. Introduction
At ERODU SIRAGUGAL, we value the trust and generosity of our donors. We are committed to ensuring transparency and accountability in our financial practices. This policy outlines the terms and conditions under which refunds for donations may be granted and the procedures for cancelling recurring donations.
2. Donation Refund Policy
2.1 Eligibility for Refunds
– Donations made in error, duplicate donations, or unauthorized transactions may be eligible for a refund.
– Refund requests must be made within 30 days of the donation date.
2.2 Non-Refundable Donations
– Donations made towards specific projects, events, or campaigns may be non-refundable.
– Donations made more than 30 days ago are generally non-refundable.
2.3 Process for Refund Requests
– To request a refund, please contact our Donor Support Team at erodesiragukal@gmail.com with the following details:
– Donor’s name
– Date of donation
– Amount of donation
– Reason for refund request
– Our team will review the request and respond within 10 business days.
3. Cancellation Policy for Recurring Donations
3.1 Cancelling Recurring Donations
– Donors may cancel their recurring donations at any time.
– To cancel a recurring donation, please contact our Donor Support Team at erodesiragukal@gmail.com or call us at +91 96262 59999, or log in to your donor account on our website.
3.2 Effective Date of Cancellation
– Cancellations will be processed within 3 business days of the request.
– Any scheduled donation that is due to be processed within this period may still be processed, but no further donations will be charged thereafter.
4. Contact Information
For any questions or concerns regarding our refund and cancellation policy, please contact us at:
– Email: erodesiragukal@gmail.com
– Phone: +91 96262 59999
5. Amendments to This Policy
EROYU SIRAGUGAL reserves the right to amend this policy at any time. Changes will be posted on our website, and we will notify donors of any significant changes via email.
6. Agreement
By making a donation to ERODU SIRAGUGAL, you acknowledge that you have read and agree to this Refund and Cancellation Policy.